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1. Can I return the product for a refund?
Yes, we will allow return product for refund within 30-Day of purchase. In
order to receive refund on your purchase, the product must be in its
ORIGINAL BRAND NEW condition with its tag attached. If the product
has been worn or the tag has been removed/cutoff, no refund will be issued.
Shipping and handling charge is not refundable.
2. Besides the product, what else do I need to return to receive a refund?
Please return your product along with the purchase receipt and Life Time
Warranty Card to us, we will issue refund in 3 business days after we have
receive the return package. Shipping and handling fees are not refundable.
Miaarte.com will not be responsible for shipping and handling charges of
returning package.
3. Can I return the product to exchange for different product?
No, due to accounting and warranty related issue we do not allow exchange in
different style of products. We will allow exchange for the different size if
the product you receive does not fit. When return to exchange different size of
product, please return all documents come with the package.
4. What is Life Time Warranty?
Life Time Warranty covers all manufacturer defects in material or workmanship.
Return the product along with Lifetime Warranty Card and $5.00 service fee and
we will send you back with new jewelry for exchange. If the product is no
longer in our production line, the similar style and equal value item will be
sent for replacement.
5. What doesn’t Life Time Warranty covers?
Life Time Warranty does not apply when the jewelry is damaged by negligence or
abuse (non-manufacturer defects). Miaarte.com will not be responsible for the
exchange or replacement. If the jewelry was performed with any repair work
prior returning to Miaarte.com for replacement, the lifetime warranty
automatically void. Miaarte.com will not be responsible for exchanging or
replacement. Miaarte.com is not responsible for the shipping and handling
charges of returning item for exchange or replacement.
6. Can I get refund or exchange without proper documents?
We do not give refund or exchange of products without proper documents,
purchase receipt and Life Time Warranty Card. Please see Questions 1 ~ 4 above
for return and exchange requirements.
7. Where do I return the products?
Please return the product with insured shipping, Miaarte.com will not be
responsible for product damaged during the shipping. Please send the products
to:
P.O. Box 776
Garden Grove, CA 92842
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